Case 04 of 07 · LIA Clinic, an obstetrics and gynecology clinic
No follow-up visit falls off the schedule.
Follow-ups and documents relied on manual tracking. Scheduling, WhatsApp and structured records bring patient follow-up together, with review by the team.
AI-generated photo.
Scene · 07:30
What happens at 07:30
Before the front desk opens, the patient confirms on WhatsApp, the schedule fills up and the test that arrived as a PDF becomes data, with a confidence score for every reading.
Cliniconline
- Company: Good morning! Your appointment is tomorrow at 8:30 AM. Shall I confirm it?07:02
- Customer: Yes, please confirm. Did my blood test results come in?07:05
- Company: They came in yesterday and they’re already organized for the doctor to see at your appointment.07:05
- Customer: Great, thank you!07:06
Illustrative scene, with synthetic data.
In production
What we built
Any lab report becomes structured data, a history over time and a file ready before the appointment
It never diagnoses, and below 70% confidence a person has to review it.
A WhatsApp agent that checks the real schedule and hands over to the team
Confirmations, reminders, pre-visit questionnaires and outreach to patients who missed visits
Integration with the medical records and the schedule
A platform for several clinics with LGPD compliance (Brazil’s data protection law), an audit trail and CFM Resolution 2,454 (Brazil’s Federal Council of Medicine)
A patient portal with code-based access
Architectureat a glance
- Lab reports as PDFs, photos or spreadsheets
- AI reading with a confidence threshold
- History over time and a file before the appointment
- Confirmations, reminders and outreach on WhatsApp
Governance
Where a person decides
A person in control
- Below 70% confidence, a person has to review the reading of the report.
- The system never diagnoses: it organizes the test, and the doctor decides.
Risks handled
- LGPD compliance (Brazil’s data protection law), an audit trail and CFM Resolution 2,454 (Brazil’s Federal Council of Medicine).
- A patient portal with code-based access.
Technology · Extraction with a confidence threshold, integration with medical records and scheduling, WhatsApp Business Platform
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