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Privacy and data control

ZexIA Tech Provider data deletion

This page explains how to request deletion of the personal and integration data that ZexIA Inteligência processes through the ZexIA Tech Provider app, including connections to Meta products.

Last updated: July 9, 2026

This translation is provided for convenience. The Portuguese version prevails, and personal data is processed under the LGPD, Brazil’s General Data Protection Law.

How to request deletion

Follow these steps so we can find and handle the right data.

  1. Send your request by email. Write to contato@zexia.ai with the subject “Data deletion request: ZexIA Tech Provider”. Whenever possible, use the same email address linked to your contact or to the integration.
  2. Include details that help us find the data.
    • Your full name and the email or phone number you used with the app.
    • Your company name and, if available, the linked Page, Instagram account, Meta business account or WABA.
    • A description of the data or integration you want deleted.
  3. Confirm your identity. We may ask you to confirm through the channel already linked to the integration. Do not send passwords, tokens, authentication codes, API keys or documents unless ZexIA explicitly asks you to.
  4. Watch for our confirmation. Once your request is validated, ZexIA will delete or anonymize the data covered and send a confirmation to the same contact channel.
Request deletion by email

Response time

We confirm receipt within 2 business days. Once your identity is verified, we complete the deletion or send you an update explaining our reasons within 15 calendar days.

Point of contact

ZexIA Inteligência, at contato@zexia.ai. See also our Privacy Policy.

Revoke access in Meta as well

If you authorized the app with a Meta account, remove the connection in your settings under Apps and websites or Business integrations. Menu names may vary depending on the type of account.

Open Business integrations on Meta

Revoking the connection stops any new access, but it does not replace the email request if you also want ZexIA to delete data it has already stored.

Data covered

  • User, Page, business account, Instagram or WhatsApp Business identifiers linked to the integration, when processed.
  • Tokens, authorizations and connection settings stored by the app.
  • Support data, content received through Meta APIs and technical records related to the request, when retained in ZexIA systems.
  • Logs and metadata that can be removed or anonymized without compromising legal and security obligations.

Limits and required retention

This request covers data controlled by ZexIA. It does not delete your Facebook, Instagram or WhatsApp account, or other data held directly by Meta. Information that is strictly necessary to meet a legal obligation, prevent fraud, maintain security or exercise legal rights may be kept for the applicable period, with restricted access. If that happens, our reply to your request will explain the limitation.